Meta Business Partner
WhatsApp API OfficialSoftware Omnichannel CRM, Call Center & WhatsApp API
Connecting the customer journey through omnichannel and CRM in one platform for maximum customer engagement and increased sales conversions.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Your team works hard.
But deals slip through everywhere.
All communication channels, but nothing centralized
Sales and CS work on WhatsApp, email, and Instagram separately. No shared visibility. Messages get missed, customers get frustrated.
Full pipeline, but few closings
Without automatic reminders and tracking, follow-up depends on each salesperson's initiative. Warm leads go cold before they're closed.
Reports exist, but always late and inaccurate
Data is collected manually from various sources. When you know there's a problem in the pipeline, it's usually too late to fix it this month.
One platform. Three main weapons.
All your customer channels — WhatsApp, phone, email, social media — in one dashboard used by your sales & CS team.
CRM Sales & Service
Visual pipeline, field team GPS tracking, follow-up automation, and real-time reports for managers.
- Drag-and-drop pipeline
- GPS & field sales attendance
- Reminder & target automation
- Mobile app iOS & Android
Omnichannel & WhatsApp API
WhatsApp Business API, Instagram, email, and live chat — all in one inbox. One team, all channels, nothing gets missed.
- Official green tick (Green Tick)
- Broadcast hundreds of thousands of contacts
- AI chatbot with handover
- Template & {{name}} personalization
Cloud Call Center
IVR, automatic queue, recording all calls, and per-agent performance reports — without expensive hardware.
- IVR & auto-routing
- Auto-recording all calls
- Agent performance dashboard
- Direct integration to CRM
Built for All Types of Your Industry.
Ready-to-use templates, integrations, and automations
Businesses in Indonesia grow with Barantum
More than 1,000 businesses in Indonesia already use Barantum — here's what they say.
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
project Staff
BRI Insurance
90%
PKS Services Accelerate Faster, Together with Barantum
Approximately 90% we feel that with the Barantum system it can help us in conveying information, policies, and statements of the Party to the public.
Dina Hanifa
Staff Digital Service Center
Partai Keadilan Sosial
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Question
CRM (Customer Relationship Management), Chat, & Call Center applications are applications that help businesses manage and monitor interactions with customers, including sales and customer service, through various communication channels such as telephone, email, social media, and e-commerce.
The Barantum application works by collecting, storing, and managing data from various sources, ranging from customer information, activity history, purchases, to customer service in one centralized system.
The Barantum application can be used by all types of industries, from large companies to MSMEs, to the government sector.
Yes, Barantum system has international security standard ISO 27001.
To start using the Barantum application, you can register on the Barantum.com website or contact our official service via WhatsApp at 081281888636 or email to support@barantum.com.
Barantum application subscription price starts from IDR 299,000 per user (minimum 3 users). More detailed information Barantum Application Subscription Package Price
Barantum provides custom workflows, custom fields, and API integrations, allowing the system to be tailored to each company’s unique business processes and operational needs.
Ready to boost your sales
and service?
Join 1,000+ businesses in Indonesia.
✓ No credit card · ✓ 5-minute setup · ✓ WhatsApp Support 24/7
