Meta Business Partner
WhatsApp API OfficialBest Ticketing System
to Manage Customer Tickets & SLA Centrally
Automate ticket management from all customer channels, monitor SLA in real-time, and boost your CS team's performance with Barantum's fully integrated Ticketing System.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Are Customer Tickets Always Chaotic?
Without a structured ticket system, customer requests are easily missed, SLA is hard to monitor, and CS teams are overwhelmed managing interactions from multiple channels simultaneously.
No Visibility on Incoming Tickets
Customer requests from multiple channels are not converted into structured tickets. CS teams don't know how many unhandled tickets exist, who is handling them, and which ones have passed SLA.
SLA Not Monitored & Often Missed
There is no automated system to monitor and remind agents when tickets are approaching or passing SLA deadlines. VIP customers and critical issues often receive slow responses that damage trust.
Agent Performance Unmeasured
CS managers cannot objectively measure team performance — how many tickets are resolved, average response time, and CSAT per agent. Evaluation can only be done subjectively.
Complete Ticket System for a More Efficient CS Team
From the first ticket to resolution — everything is managed, monitored, and documented in one integrated platform.
Automatic Tickets from All Channels
Every customer interaction from WhatsApp, email, phone, live chat, and social media is automatically converted into a structured ticket with a unique ID, category, and priority.
Automatic conversion of all interactions into numbered tickets
Ticket categorization & priority: Critical, High, Medium, Low
Auto-assign tickets to agents based on category & availability
Complete history of every ticket & customer interaction
SLA Tracking & Automatic Escalation
The system monitors every ticket's SLA timer in real-time, sends warning notifications before deadlines, and automatically escalates to supervisors when SLA is breached.
Real-time SLA timer per ticket based on category
Automatic SLA warning notifications to agents & supervisors
Automatic escalation to next tier when SLA is breached
Daily, weekly & monthly SLA compliance reports
Ticket Status & Automatic Customer Updates
Customers automatically receive ticket status updates via WhatsApp or email every time there is a change — from ticket received, being processed, to resolved.
Automatic notifications to customers on every ticket status update
Instant ticket receipt confirmation via WhatsApp & email
Automatic CSAT survey after ticket is resolved
Customers can respond to ticket updates directly via WhatsApp
Agent Performance Dashboard & Reports
Supervisors monitor ticket volume, response time, SLA compliance, and CSAT per agent in real-time from a comprehensive dashboard for data-driven evaluation and coaching.
Real-time dashboard: active tickets, backlog, queue per agent
Performance reports: FRT, AHT, CSAT, SLA compliance
Most frequent issue category analytics & volume trends
Export reports for management & stakeholder presentations
Trusted Ticketing System for Businesses of Any Scale
Thousands of businesses use Barantum's Ticketing System to improve customer satisfaction with faster, more structured, and transparent ticket handling.
Integrated Omnichannel
Tickets from WhatsApp, email, phone, live chat, and social media go into one system — agents don't need to switch applications to handle all channels.
Flexible & Measurable SLA
Configure different SLAs per ticket category, priority, and department. All monitored automatically without manual supervisor oversight.
Complete Integration
Ticketing System integrates with customer CRM, Call Center, and official WhatsApp API — supervisors get a 360° view of every customer.
24/7 Support
Barantum's support team is available 24/7 because your customers can reach out at any time — and your business needs a ticketing system that is always reliable.
The Right Investment for a More Efficient CS Team
Coba gratis 7 hari di semua paket. Upgrade kapan saja.
Standard
The ideal solution for starting your omnichannel journey
- Tiket otomatis dari semua channel komunikasi
- Auto-assign ke agen berdasarkan kategori & queue
- Status tiket real-time & notifikasi ke pelanggan
- Laporan volume tiket & resolusi per agen
Professional
More complete solution for interaction between Your business and Your customers.
- Semua di Standard, plus:
- SLA tracking & eskalasi tiket otomatis
- Dashboard supervisor real-time & rekaman panggilan
- Integrasi API dengan CRM & sistem internal
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- Semua di Professional, plus:
- Custom SLA multi-tier & multi-departemen
- Dedicated Customer Success Manager
- SLA Priority & Custom integrasi sistem
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Questions
A Ticketing System is a system that converts every customer interaction into a structured ticket with a unique number, category, priority, and SLA. CS teams can manage, monitor, and resolve all customer requests in an organized manner.
Barantum's Ticketing System helps with: (1) Automatic conversion of all interactions into structured tickets, (2) SLA tracking & automatic escalation so no ticket is missed, (3) Automatic ticket status updates to customers, and (4) Real-time agent performance dashboard for supervisors.
Barantum supports ticket conversion from WhatsApp Business API, email, phone (VoIP), website live chat, Instagram DM, Facebook Messenger, Telegram, and LINE. All go into one centralized inbox accessed by the CS team.
Yes. Barantum allows flexible SLA configuration per category (billing, technical, complaint, general), priority (Critical to Low), and department. For example, Critical tickets have a 1-hour SLA while Normal tickets have 24 hours — according to your business policy.
Yes. Customers automatically receive ticket status update notifications via WhatsApp or email every time there is a change. This transparency reduces follow-up inquiries from customers and improves service satisfaction.
With automatic auto-assign, real-time SLA timers, warning notifications before deadlines, and automatic supervisor escalation — every ticket is always monitored and handled on time without manual oversight.
Barantum Ticketing System implementation typically takes 1–7 business days, including ticket category configuration, SLA, escalation flows, channel integration, and CS team training. Barantum provides onboarding support to ensure the system runs optimally.
Is Your CS Team Ready to Manage Tickets Faster & More Structured?
Setup in 1 business day. Free 7-day trial, no credit card required.
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