Meta Business Partner
WhatsApp API OfficialBest IT Helpdesk CRM
to Manage Technical Tickets, SLA & Escalations
Manage all user technical requests from multiple channels, monitor SLA, automate escalations, and measure IT team performance in one integrated platform. Boost internal user satisfaction with Barantum.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why IT Teams Are Always Overwhelmed with Technical Requests?
Effective IT teams need a structured ticket system, clear SLAs, and full visibility over technician workloads. Without the right system, technical requests pile up and users are dissatisfied.
Unstructured Technical Requests
Technical support requests come via personal WhatsApp, email, phone, and face-to-face — all unrecorded neatly. Technicians have no clear priority list and often handle overlapping tasks.
SLA & Escalation Not Monitored
There is no system to automatically monitor ticket resolution deadlines. Critical issues requiring escalation are often delayed because they depend on manual technician initiative.
No Audit Trail & Reports
There is no neatly stored technical request history. When users experience recurring problems or audits occur, IT teams struggle to trace what was done and how long resolution took.
Integrated IT Helpdesk Platform for More Organized IT Teams
From the first technical request to resolution — everything is managed, monitored, and documented in one integrated platform.
Centralized Helpdesk Tickets from All Channels
All technical requests from WhatsApp, email, phone, and helpdesk forms are automatically converted into structured tickets in one dashboard. Technicians have a clear priority list with nothing missed.
Automatic tickets from WhatsApp, Email, Phone, Form
Ticket categorization & priority: Critical, High, Medium, Low
Auto-assign tickets to technicians based on expertise & workload
Complete history of every ticket & user stored permanently
SLA Tracking & Automatic Escalation
The system automatically monitors every ticket and sends alerts when approaching SLA deadlines. Tickets exceeding the deadline are automatically escalated to senior technicians or the IT Manager.
Automatic SLA timer based on ticket category & priority
SLA warning notifications to technicians & IT Manager
Automatic escalation to next tier when SLA is breached
SLA compliance reports for audits & IT team evaluation
Knowledge Base & User Self-Service
Build an internal knowledge base accessible to users to resolve common issues themselves. Technicians receive automatic solution suggestions from similar tickets previously resolved.
Internal knowledge base for user self-service guides
Automatic solution suggestions based on similar ticket history
Standard response templates for common technical issues
Automatic FAQ bot for frequently asked technical questions
IT Team Performance Reports & Analytics
Monitor MTTR (Mean Time to Resolve), ticket volume per category, technician workloads, and recurring issue trends from a dashboard helping IT Managers make data-driven decisions.
Dashboard: active tickets, MTTR, SLA compliance, backlog
Technician performance reports: tickets resolved, response time
Recurring issue & most frequent problem category analytics
Export reports for IT Manager & management
Trusted Helpdesk Platform for Modern IT Teams
IT teams from various companies use Barantum to manage technical requests more structurally, transparently, and efficiently.
Guaranteed Data Security
Barantum is ISO 27001 certified with multi-layered data encryption — ensuring technical data and sensitive internal user information is protected.
Role-Based Access Control
Set access rights per user by role: technician, IT Manager, or end user — ensuring everyone only sees information within their authority.
Complete Integration
Connects with ITSM systems, ERP, and IT tools you already use via API — synchronizing data without double manual input.
24/7 Support
Barantum's support team is available 24/7 because technical issues can occur at any time — and your IT team needs a platform that can always be relied upon.
The Right Investment for a More Productive IT Team
Coba gratis 7 hari di semua paket. Upgrade kapan saja.
Standard
The ideal solution for starting your omnichannel journey
- Tiket helpdesk dari semua channel terpusat
- Auto-assign tiket ke teknisi yang bertugas
- Template respons standar & FAQ teknis otomatis
- Laporan volume tiket & penyelesaian per teknisi
Professional
More complete solution for interaction between Your business and Your customers.
- Semua di Standard, plus:
- SLA tracking & eskalasi otomatis berdasarkan prioritas
- Knowledge base internal untuk self-service user
- Integrasi API dengan sistem IT & ITSM
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- Semua di Professional, plus:
- Custom SLA multi-tier & multi-departemen IT
- Dedicated Customer Success Manager
- SLA Priority & Custom integrasi ITSM/ERP
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Questions
CRM IT Helpdesk is a platform for managing user technical requests, SLA tracking, automatic escalation, knowledge base, and IT team performance reports in one system. IT operations become more structured and transparent.
Barantum automates the helpdesk process with: (1) Converting all technical requests into structured tickets, (2) Auto-assigning to the right technician, (3) SLA tracking & automatic escalation, and (4) Knowledge base to reduce recurring tickets.
Yes. Barantum provides an API that can be integrated with various ITSM systems, ERP, and IT management tools. Barantum's technical team will assist with the integration process according to your IT infrastructure needs.
Barantum allows flexible SLA configuration per ticket category, priority, and department. For example, Critical tickets have a 1-hour SLA, High 4 hours, and Normal 24 hours — all configured according to your company's IT policy.
Yes. Internal users can receive automatic ticket status update notifications via WhatsApp or email. This transparency reduces follow-up questions to the IT team and improves user satisfaction.
Yes. Barantum provides an internal knowledge base that IT teams can fill with troubleshooting guides and technical FAQs. Users can access the knowledge base to resolve common issues themselves before creating a ticket.
Barantum IT Helpdesk implementation typically takes 3–7 business days, including ticket category configuration, SLA, escalation flows, and IT team training. Barantum provides onboarding guidance to ensure the system runs optimally from day one.
Is Your IT Team Ready to Manage Tickets More Structured?
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Tanpa kartu kredit · Setup 1 hari kerja · ISO 9001:2015
