Meta Business Partner
WhatsApp API OfficialBest CRM App for Customer Service Team
Serve Customers Faster and More Neatly
Unify tickets and conversations from every channel, monitor SLAs, and keep customers satisfied from one CRM dashboard.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Slow Service Because Tickets Are a Mess
Without a system, customer complaints pile up and responses get slow.
Tickets Scattered Across Channels
Complaints arrive from WhatsApp, email, and phone without neat records, so many get missed.
SLAs Hard to Monitor
Supervisors struggle to monitor the status and resolution time of each ticket, so SLAs are often missed.
Manual Answers Slow You Down
Agents answer repetitive questions manually, draining time and lowering satisfaction.
One CRM for Your Entire Customer Service Team
From the first ticket to resolution, manage every service interaction in one platform.
Service Ticket Management
Handle every complaint as a ticket tracked from arrival to resolution.
Automatic tickets from all channels
Ticket priority and categories
SLA tracking and auto escalation
Route tickets to the right agent
Centralized Customer Database
Store customer data along with their interaction and ticket history in one place.
360-degree customer profile
Complete ticket and communication history
Customer segmentation and labels
Access data anytime, anywhere
Service Reports and Analytics
Monitor team performance and customer satisfaction through an auto-updating dashboard.
Real-time service dashboard
SLA and response time reports
Customer satisfaction (CSAT) analysis
Export reports in a single click
Unified Omnichannel Service
Handle conversations from WhatsApp, email, and social media in one inbox.
Unified omnichannel inbox
Official WhatsApp Business API integration
Quick replies with message templates
Conversation history saved automatically
Service Solution Trusted by 2,000+ Businesses
Barantum helps thousands of service teams in Indonesia respond faster and keep customers satisfied.
Fast to Implement
Easy onboarding and your team is ready to use the CRM in days, not months.
Responsive Local Support
An Indonesian-speaking support team is ready to help you on every working day.
WhatsApp and Omnichannel Ready
Connect service with official WhatsApp and other chat channels in one system.
Scalable for Every Business
Suitable from SMBs to enterprises and flexible as your business grows.
Customer Service CRM Pricing
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
For CS teams starting to organize tickets and customer data.
- Customer service ticket management
- Centralized customer database
- Mobile CRM app (iOS & Android)
- Service reports & dashboard
- WhatsApp Business API integration
Professional
For service teams that need ticket automation, SLA, and omnichannel.
- Everything in Standard, plus:
- Ticket flow automation & SLA
- Omnichannel inbox (all channels)
- Custom reports & advanced analytics
- API integration with other systems
Enterprise
For enterprises with custom workflow and integration needs.
- Everything in Professional, plus:
- Custom workflow & approval
- Dedicated account manager
- Dedicated SLA & onboarding
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Customer Service Solution Frequently Asked Questions
A customer service CRM is an app to manage customer service, from recording tickets, routing to agents, SLA tracking, to satisfaction reports, in one centralized platform.
It helps record every complaint as a ticket, monitor SLAs in real time, automate routing, and present satisfaction reports so no complaint is missed.
Yes. It integrates with the official WhatsApp Business API and other omnichannel channels, so every conversation automatically becomes a ticket in the CRM.
It does. All conversations from WhatsApp, email, and social media land in one omnichannel inbox so agents handle every channel from one screen.
Yes. You can set SLA targets per ticket category, monitor response and resolution times, and auto escalate when an SLA is about to be missed.
Barantum CRM for customer service teams starts from Rp299 thousand per user per month. Standard, Professional, and Enterprise plans are available.
Yes. You can try it for free without a credit card, or schedule a demo with our team to see the features firsthand.
Safe. Barantum applies high data security standards and encryption, with per-user access controls.
Ready to Improve Customer Service with Barantum?
Discuss your customer service team needs with the Barantum team and find the plan that fits best.
No credit card, quick setup, local Indonesian support
