Meta Business Partner
WhatsApp API OfficialBest CRM for Contact Centers
to Manage Agents, Tickets & SLA Centrally
Manage all customer interactions from every channel, monitor agent performance in real-time, and ensure SLA is always met in one integrated platform. Boost customer satisfaction with Barantum.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Contact Centers Fail to Meet SLA?
Modern contact centers face the challenge of high interaction volumes from many channels. Without the right system, agents are overwhelmed, SLAs are missed, and customer satisfaction drops.
Interactions from Multiple Channels Not Centralized
Customers reach out via phone, WhatsApp, email, and live chat simultaneously. Agents switch between applications, conversation history is fragmented, and there is no complete view of the customer's interaction history.
SLA Often Missed & Escalation Slow
There is no automated system to monitor and alert agents when tickets are approaching SLA deadlines. Escalation to supervisors or other departments is done manually, causing slow resolution and frustrated customers.
Agent Performance Hard to Monitor
Supervisors cannot monitor each agent's workload and performance in real-time. Reports are created manually and don't reflect actual conditions needed for operational decision-making.
Integrated Contact Center Platform for More Efficient Teams
From the first customer interaction to ticket resolution — everything is managed, monitored, and documented in one integrated platform.
Centralized Omnichannel Inbox for All Channels
All customer interactions from phone, WhatsApp, email, live chat, and social media go into one centralized inbox. Agents handle all channels from one view without switching applications.
Centralized inbox: Phone, WhatsApp, Email, Live Chat, Social
Complete cross-channel customer interaction history
Auto-assign tickets to agents based on skill & availability
Standard response templates & automated FAQ for agents
SLA Tracking & Automatic Escalation
The system automatically monitors every ticket and notifies when approaching SLA deadlines. Escalation runs automatically to the right supervisor or team based on priority and issue type.
Automatic SLA timer per ticket based on category & priority
SLA warning notifications to agents & supervisors
Automatic escalation to next tier if SLA is breached
SLA compliance reports per agent, team, and period
Integrated Call Center with Recording
Inbound and outbound calls connect directly to CRM. Every call is automatically recorded, linked to the customer profile, and can be replayed for QA and agent training purposes.
Cloud call center integrated with customer CRM
Automatic call recording for QA & agent training
IVR & call routing to the right agent
Call history linked to customer profile
Real-time Agent Performance Dashboard
Supervisors monitor workload, response time, CSAT, and SLA compliance for each agent in real-time from a comprehensive dashboard for fast operational decision-making.
Real-time dashboard: active tickets, queue, response time
Agent performance reports: CSAT, FRT, AHT, SLA compliance
Interaction volume analytics per channel & per period
Export reports for management & quality audits
Trusted Contact Center Platform for Enterprise Scale
Contact centers across industries use Barantum to improve first contact resolution and customer satisfaction with a fully integrated system.
Meta Official Business Partner
Official WhatsApp API with blue tick — the most widely used customer channel integrated directly into your contact center system.
WhatsApp Blue Tick
Your contact center number appears with a blue tick on WhatsApp — increasing customer trust and reducing ignored messages.
Complete Integration
CRM, Omnichannel, and Call Center connected — supervisors get a 360° view of every customer and team performance in real-time.
24/7 Support
Barantum's support team is available 24/7 because your contact center operates non-stop and needs reliable technical support at all times.
The Right Investment for a More Efficient Contact Center
Coba gratis 7 hari di semua paket. Upgrade kapan saja.
Standard
The ideal solution for starting your omnichannel journey
- Omnichannel inbox semua channel pelanggan terpusat
- Tiket otomatis dari setiap interaksi masuk
- Template balasan standar & FAQ otomatis
- Laporan volume tiket & response time agen
Professional
More complete solution for interaction between Your business and Your customers.
- Semua di Standard, plus:
- SLA tracking & eskalasi tiket otomatis
- Call Center terintegrasi dengan rekaman panggilan
- Dashboard performa agen real-time
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- Semua di Professional, plus:
- Custom SLA multi-tier & multi-departemen
- Dedicated Customer Success Manager
- SLA Priority & Custom integrasi CRM/ERP
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Questions
CRM Contact Center is a platform that combines omnichannel inbox, ticket management, SLA tracking, call center, and agent performance analytics in one system. Teams can handle all customer interactions from multiple channels efficiently.
Barantum automatically monitors the SLA timer for each ticket, sends warning notifications to agents and supervisors before the deadline, and performs automatic escalation if tickets are not resolved on time.
Barantum supports integration with WhatsApp Business API, phone (VoIP/PSTN), email, website live chat, Instagram DM, Facebook Messenger, Telegram, and LINE. All channels go into one centralized inbox accessed by agents.
Yes. Barantum's infrastructure is designed to handle high interaction volumes with auto-assign, automatic ticket queuing, and even workload distribution across agents. Enterprise packages are available for large-scale needs.
Yes. Barantum's supervisor dashboard shows each agent's status (available, busy, offline), active ticket count, response time, and queue in real-time. Supervisors can intervene directly if an agent is overwhelmed.
Yes. All calls are automatically recorded and stored in Barantum's system. Supervisors can listen to recordings, provide feedback, and use them as training material to improve agent service quality.
Barantum implementation for contact centers typically requires 3–14 business days depending on scale, number of channels, and SLA configuration complexity. Barantum's implementation team will accompany the entire process until operations run optimally.
Is Your Contact Center Ready to Meet SLA & Boost CSAT?
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