Finance

Nukar Customer Service Increases to 99%

Erwin Nugraha Kepala Divisi Pengembangan (CTO), Nukar.ID

A multi-payment and billing platform for payments and purchasing digital products with a profit sharing feature. The more transactions are made, the more profits its users achieve.

Industry Financial Services
Company Size National
Location Jakarta
Total Users 1
Join Year 2023

In the fast-paced digital era, the need for efficient and secure payment solutions is becoming increasingly important. Erwin Nugraha, Head of IT Development Division (CTO), Nukar, discussed how their multi-payment application has adapted technology to simplify transaction processes and increase profits with a unique profit sharing system.

"Nukar is a billing platform for payments and purchasing digital products with a profit sharing feature, where the more transactions are made, the more profits are achieved." — Erwin Nugraha

This innovation provides significant added value for their application users.

Nukar.id Digital Communication Revolution with Barantum Omnichannel Integration

Before adopting WhatsApp Official, Nukar.id faced various obstacles in sending OTP (One Time Password) which was crucial for verifying transactions.

"We previously used SMS, but often experienced problems with dependence on provider coverage which was not always reliable." — Erwin Nugraha

Migrating to WhatsApp, a platform that is more familiar to their users, is a strategic step they took.

However, the transition itself was not without challenges.

"Using standard business WhatsApp to send OTPs is often difficult and our accounts are often blocked." — Erwin Nugraha

This situation changed drastically after they switched to Barantum Omnichannel.

“With Barantum, after more than a year we just got the green tick. Their services allow us to continue operating according to expectations.” — Erwin Nugraha

Nukar Customer Service More Effective Up to 99%

Barantum also simplifies Nukar.id's daily operations by integrating all their communication platforms into one omnichannel system.

“Previously we had to log in to various platforms such as WhatsApp, Instagram and other social media separately. With Barantum, we only need to log in via one web portal, which really makes management easier and reduces the risk of forgetting passwords.” — Erwin Nugraha

Erwin assesses their satisfaction with Barantum at 99%, with almost zero technical problems.

"We were given very satisfying support, including assistance in the WhatsApp verification process, from start to finish with various necessary equipment." — Erwin Nugraha

The story of Nukar.id and Barantum shows the importance of technological adaptation in strengthening security and efficiency in digital services. With the right innovation, challenges can be overcome and provide a better experience for users.

So what are you waiting for? Come on, #StartUsingBarantum now and experience the benefits of the Barantum system for yourself.