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WhatsApp API OfficialBest Automatic Call Distribution Applications
Route Every Call to the Right Agent
Automatically distribute inbound calls to available agents, reduce customer wait time, and balance the workload across your call center team.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Do Inbound Calls Keep Piling Up on One Agent?
Without an automatic distribution system, inbound calls are hard to split evenly and customers often wait a long time to reach an agent.
Calls Pile Up on Certain Agents
Without automatic distribution, calls are often routed manually so some agents get flooded with calls while others sit idle.
Customers Wait Too Long
Calls that aren't quickly routed to an available agent leave customers waiting on the line too long, increasing the risk of dropped calls.
Customers Connected to the Wrong Agent
Without automatic routing by skill or division, customers are often connected to an agent who isn't the right fit for their needs.
Fair and Efficient Automatic Call Distribution
From an inbound call to connecting with the right agent, the entire process runs automatically and evenly.
Automatic Call Distribution (ACD)
Every inbound call is automatically routed to an available agent based on the distribution rules you set.
Even distribution across all available agents (round-robin)
Route calls based on team or department
Calls automatically forwarded to the next agent if unanswered
Reduce customer wait time on the phone
Call Queue & Hold Music
When all agents are busy, inbound calls are automatically placed in a queue with hold music, instead of just a busy tone or a dropped call.
Automatic call queue when agents are busy
Hold music & informational messages while waiting
Transparent queue position for the monitoring team
Automatic greeting for every inbound call
Real-Time Agent Workload Monitoring
Track the number of calls each agent receives and their availability status directly from the supervisor dashboard.
Real-time dashboard: available, busy, or offline agents
Reports on call count and duration per agent
Live agent monitoring for supervisors/QA
Data automatically connected with IVR, CRM & omnichannel
Reliable ACD for Call Centers That Want to Serve Faster
Call center teams across industries use Barantum to distribute calls fairly and reduce customer wait times.
Fair Call Distribution
Flexible distribution rules ensure the workload is spread evenly across all available agents.
Integrated with IVR & CRM
ACD connects directly with the IVR menu and customer data in the CRM for a more personalized call experience.
Real-Time Agent Monitoring
Supervisors can monitor agent status and performance anytime without waiting for manual reports.
24/7 Support
The Barantum support team is ready to help configure distribution rules to fit your operational needs.
Automatic Call Distribution Software Pricing for Your Business
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
For teams starting to manage inbound and outbound calls neatly.
- Inbound & outbound call management
- Centralized customer database
- Mobile CRM app (iOS & Android)
- Call reports & dashboard
- WhatsApp Business API integration
Professional
For call center teams that need IVR, monitoring, and call recording.
- Everything in Standard, plus:
- IVR & automatic call distribution
- Call recording & monitoring
- Custom reports & advanced analytics
- API integration with other systems
Enterprise
For enterprises with custom workflow and integration needs.
- Everything in Professional, plus:
- Custom workflow & approval
- Dedicated account manager
- Dedicated SLA & onboarding
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Questions
Automatic Call Distribution (ACD) software is a system that routes every inbound call to an available agent automatically based on specific distribution rules, such as round-robin or by team/department — so calls are spread evenly and customer wait times are reduced.
Barantum's ACD distributes calls based on the rules you set, such as evenly across all available agents (round-robin) or by a specific team/department. If an agent doesn't answer, the call is automatically forwarded to the next agent.
Inbound calls are automatically placed in a queue with hold music and informational messages, so customers still get reassurance while waiting for an available agent.
Yes. Barantum's ACD connects with the IVR menu to route calls based on the caller's selection, and integrates with the CRM so customer data automatically appears when an agent answers the call.
Yes. The Barantum dashboard shows each agent's status (available, busy, or offline) along with the number and duration of calls received, so supervisors can monitor team workload in real time.
The setup and distribution rule configuration process usually takes 1–3 business days, depending on the complexity of your call center's team and department structure.
Ready to Distribute Inbound Calls Automatically?
Reduce customer wait time. Try it free, no credit card required.
No credit card, quick setup, local Indonesian support
