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WhatsApp API OfficialBest Automatic Chat Distribution App
Distribute Chats Evenly to Agents
Automatically route customer conversations to the right agent, balance your team's workload, and make sure no customer chat is ever missed.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Do Customer Chats Keep Piling Up on One Agent?
Without an automatic distribution system, inbound chats are hard to split evenly and customers often wait a long time for a reply.
Chats Pile Up on Certain Agents
Without automatic distribution, chats are often routed manually so some agents get flooded with messages while others sit idle.
Some Chats Go Unanswered
Without automatic assignment, some customer chats can go unnoticed by any agent and never get a reply.
No Routing Based on Need
Without automatic separation, sales chats and customer service chats can end up mixed together with the same agent, even though they need different handling.
Fair and Even Automatic Chat Distribution
From an inbound chat to connecting with the right agent, the entire process runs automatically without manual assignment.
Round-Robin Chat Distribution
Every inbound chat is distributed evenly to available agents using a round-robin system, so the team's workload always stays balanced.
Even distribution across all available agents (round-robin)
No chat goes unassigned
Offline agents are automatically skipped in the distribution queue
Distribution rules configurable to fit your team's needs
Assignment by Team or Skill
Route chats to a team or agent with specific expertise, such as sales, customer service, or technical support, so customers get the right response.
Distribution by team/department
Routing by agent skill or expertise
Chats can be transferred between agents/teams
Chat priority based on channel or keyword
Real-Time Agent Workload Monitoring
Track the number of chats each agent handles and their availability status directly from the supervisor dashboard.
Real-time dashboard: available, busy, or offline agents
Reports on chat count and response time per agent
Notifications for supervisors on unanswered chats
Data automatically linked with the CRM
Reliable Chat Distribution for Teams That Want to Serve Faster
Customer service teams across industries use Barantum to distribute chats fairly with no message left behind.
Fair Distribution
Flexible distribution rules ensure the workload is spread evenly across all available agents.
No Chat Left Behind
Every inbound chat is automatically assigned to an agent, ensuring no customer response is ever missed.
Real-Time Monitoring
Supervisors can monitor agent workload and performance anytime without waiting for manual reports.
24/7 Support
The Barantum support team is ready to help configure distribution rules to fit your team's needs.
Automatic Chat Distribution Pricing for Your Business
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
For teams starting to unify all chats in one inbox.
- Omnichannel inbox for all channels
- Centralized customer database
- Mobile CRM app (iOS & Android)
- Conversation reports & dashboard
- WhatsApp Business API integration
Professional
For service teams that need chatbot, auto-distribution, and reports.
- Everything in Standard, plus:
- Chatbot & auto-responder 24/7
- Automatic chat distribution (round-robin)
- Custom reports & advanced analytics
- API integration with other systems
Enterprise
For enterprises with custom workflow and integration needs.
- Everything in Professional, plus:
- Custom workflow & approval
- Dedicated account manager
- Dedicated SLA & onboarding
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Questions
Automatic chat distribution is a feature that assigns every inbound chat to an available agent automatically, for example via round-robin or by team/skill, so the team's workload stays balanced and no chat is missed.
Barantum distributes chats based on the rules you set, such as evenly across all available agents (round-robin) or by a specific team/skill. Agents who are offline are automatically skipped.
Yes. Agents can transfer a conversation to another agent or team if the chat is better handled elsewhere, such as from customer service to technical support.
That risk is significantly reduced because every inbound chat is automatically assigned to an agent. Supervisors also receive notifications for chats left unanswered within a certain time.
Yes. The Barantum dashboard shows each agent's status along with their chat count and response time, so supervisors can monitor team workload in real time.
The setup and distribution rule configuration process usually takes 1–3 business days, depending on the complexity of your customer service team structure.
Ready to Distribute Inbound Chats Automatically?
No chat left behind. Try it free, no credit card required.
No credit card, quick setup, local Indonesian support
