Meta Business Partner
WhatsApp API OfficialBest Call Queue Management Software
Stop Making Customers Wait in Line
Manage incoming call queues with wait-time estimates, automatic priority, and callbacks — fewer calls dropped from waiting too long.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Do Customers Hang Up While Waiting?
Without proper queue management, customers wait with no certainty and agent workload becomes uneven.
Customers Wait With No Certainty
Customers wait a long time without knowing their queue position, and many hang up before ever reaching an agent.
Uneven Agent Workload
Call queues aren't distributed evenly — some agents get flooded with calls while others sit idle.
No Priority for Urgent Cases
Every customer is treated the same in the queue, even though important customers or urgent cases should be prioritized.
Transparent and Fair Call Queuing
Manage queues with wait-time estimates, automatic priority rules, and callback options for customers.
Queue With Estimated Wait Time
Customers waiting in the queue see an estimated wait time, so they know how much longer they'll have to wait.
Estimated wait time shown to customers
Hold music and informational messages while waiting
Queue position visible to the monitoring team
Automatic greeting message for every incoming call
Priority Queueing for Urgent Cases
Set priority rules so important customers or urgent cases are moved ahead in the queue, not just handled first-come-first-served.
Customizable priority rules
VIP customers/urgent cases prioritized automatically
Queue routing based on keyword or channel
Connected to customer data in the CRM
Automatic Callback & Monitoring Dashboard
Customers can opt to be called back instead of waiting on the line, while supervisors monitor the queue in real time.
Automatic callback option, no need to wait on hold
Real-time dashboard of queue size and available agents
Report on calls dropped from long waits
Notification to supervisors when the queue backs up
Queue Management That Protects the Customer Experience
Hundreds of call center teams use Barantum to reduce dropped calls and keep customers satisfied.
Fast Setup, No Hardware
Fully cloud-based — configure queues and priority rules straight from the dashboard, no extra installation needed.
Integrated with IVR & ACD
Queues connect directly with Barantum's IVR and automatic call distribution system.
Complete Reporting
Monitor average wait time, dropped calls, and queue performance from a single dashboard.
24/7 Support
Barantum's support team is ready to help set up queue rules and priorities that fit your business.
Choose a Call Queue Management Plan That Fits Your Team
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
For teams starting to manage inbound and outbound calls neatly.
- Inbound & outbound call management
- Centralized customer database
- Mobile CRM app (iOS & Android)
- Call reports & dashboard
- WhatsApp Business API integration
Professional
For call center teams that need IVR, monitoring, and call recording.
- Everything in Standard, plus:
- IVR & automatic call distribution
- Call recording & monitoring
- Custom reports & advanced analytics
- API integration with other systems
Enterprise
For enterprises with custom workflow and integration needs.
- Everything in Professional, plus:
- Custom workflow & approval
- Dedicated account manager
- Dedicated SLA & onboarding
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Call Queue Management FAQ
Call queue management is a system that organizes incoming call queues, including wait-time estimates, priority, and callback options, so customers don't wait with no certainty.
You can set priority rules based on customer category, keyword, or channel, so urgent cases automatically move ahead in the queue.
Yes. The automatic callback feature lets customers leave their number and get called back once an agent is available, without waiting on the line.
Yes. After a customer picks an IVR menu option, the call is automatically placed into the matching queue based on your configured rules.
Yes. The dashboard shows queue size, average wait time, and dropped calls in real time.
Very much so. Call queue management is built to protect the customer experience even during high call volume.
Reduce Dropped Calls with Barantum's Call Queue Management
Try Barantum's call queue management and keep the customer experience strong even when queues get busy.
No credit card, quick setup, local Indonesian support
