Meta Business Partner
WhatsApp API OfficialBest Complaint Management System
Resolve Complaints Faster & Structured
Receive, categorize, and resolve customer complaints from every channel with SLA tracking and automatic escalation, so no complaint is ever missed.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Do Customer Complaints Often Get Handled Too Late?
Without a structured system, customer complaints easily fall through the cracks and handling becomes inconsistent.
Complaints Scattered Across Channels
Complaints come in separately through WhatsApp, email, phone, and social media, leaving some complaints unhandled.
No Standard Resolution Timeframe
Without a clear SLA, customer complaints can drag on indefinitely with no certainty about when they'll be resolved.
Hard to Spot Recurring Root Causes
Without proper logging and categorization, it's hard to find recurring root causes for product or service improvement.
Manage Complaints From Every Channel in One System
From intake to resolution, manage the entire complaint process in a structured, measurable way.
Multi-Channel Complaint Intake
Every complaint from WhatsApp, email, phone, and social media automatically lands in the same system to be handled.
Complaints from every channel in one system
Automatic complaint category & priority
A unique ticket number for every complaint
Complaint data linked to the customer profile
SLA Tracking & Automatic Escalation
Every complaint has a resolution-time target (SLA), and is automatically escalated to a supervisor as it nears or passes that deadline.
SLA customizable per complaint category
Automatic escalation to a supervisor if the SLA is breached
SLA countdown notifications for agents
SLA compliance reports per period
Status Tracking & Resolution Reports
Track every complaint's status in real time and analyze complaint trends for ongoing product/service improvement.
Real-time complaint status: new, in progress, resolved
Analytics on trends & the most common complaint categories
Resolution-time reports per agent/team
Knowledge base/help center for customers to find solutions themselves
Manage Customer Complaints More Professionally
Businesses using Barantum resolve customer complaints faster and in a more measurable way.
Every Channel Centralized
No more complaints slipping through the cracks by being scattered across different apps.
A Measurable SLA
Every complaint has a clear, trackable resolution-time target.
Automatic Escalation
Serious complaints automatically reach a supervisor with no need to wait for a manual report.
24/7 Support
The Barantum support team is ready to help configure SLAs and complaint categories to fit your business needs.
Complaint Management System Pricing for Your Business
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
For teams starting to manage customer and sales data in a structured way.
- Centralized contact & customer database
- Centralized customer database
- Mobile CRM app (iOS & Android)
- Basic sales reports & dashboard
- WhatsApp Business API integration
Professional
For sales teams that need automation, a visual pipeline, and full performance reports.
- Everything in Standard, plus:
- Visual pipeline & automated follow-up
- Real-time sales performance reports
- Custom reports & advanced analytics
- API integration with other systems
Enterprise
For enterprises with custom workflow and integration needs.
- Everything in Professional, plus:
- Custom workflow & approval
- Dedicated account manager
- Dedicated SLA & onboarding
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Questions
A complaint management system is a system for receiving, categorizing, and resolving customer complaints from multiple channels in one centralized platform, complete with SLA tracking and automatic escalation.
A ticketing system handles general customer support tickets, while a complaint management system is purpose-built for complaint-handling workflows — from severity categorization, to tiered escalation, to complaint-trend analytics for product/service improvement.
Yes. Every complaint from WhatsApp, email, phone, and social media automatically lands in the same system, so none are handled in isolation.
Every complaint has a resolution-time target (SLA). As it nears or passes that deadline, the system automatically escalates the complaint to an authorized supervisor for follow-up.
Yes. Barantum provides analytics on trends and the most common complaint categories, helping you identify product or service areas that need improvement.
The setup process is usually completed within 1–3 business days, including complaint-category and SLA configuration and a short training session for your customer service team.
Ready to Resolve Customer Complaints Faster?
Clear SLAs, automatic escalation. Try it free, no credit card required.
No credit card, quick setup, local Indonesian support
