Meta Business Partner
WhatsApp API OfficialBest Customer Management Software
Manage the Full Customer Lifecycle
From the first prospect to a loyal customer, manage all customer data and interactions in one 360° view connected across every team.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Is Customer Data Fragmented Across Teams?
Sales, customer service, and marketing teams often work from separate customer data, making the customer experience inconsistent.
Customer Data Siloed Across Departments
Sales, customer service, and marketing teams each keep their own customer records, leaving information out of sync between teams.
Inconsistent Customer Experience
Customers have to repeat the same information every time they move from the sales team to the customer service team, hurting the customer experience.
Hard to See a Customer's Full Value
Without centralized data, management struggles to see a customer's total transaction value and complete history over time.
One 360° View for Every Customer
Manage the entire customer lifecycle, from prospect to loyal customer, in one connected platform.
A 360° Customer Profile
Every customer has one unified profile containing personal data, transaction history, and every interaction across teams.
Unified customer data across departments
Complete purchase & transaction history
Data from every channel (WhatsApp, calls, email) automatically flows into the profile
One source of data for every team
Customer Lifecycle Segmentation
Group customers by lifecycle stage — prospect, new customer, active customer, through to loyal customer.
Automatic segmentation by lifecycle stage
Targeted campaigns based on customer segment
Customer value analytics
Customer insights for cross-sell/upsell strategy
Cross-Team Collaboration
Sales, customer service, and marketing teams work from the same customer data, making the customer experience more consistent.
Cross-department customer data access
Notes & tasks shareable across teams
Real-time customer update notifications
Integrated with omnichannel & call center
Manage Customers Holistically and Consistently
Businesses using Barantum deliver a more consistent customer experience across teams.
A Unified 360° View
Every team sees the same customer data, so no information ever falls through the cracks.
Lifecycle Segmentation
Manage customers according to their relationship stage, from prospect to loyal customer.
Cross-Team Collaboration
Sales, CS, and marketing work from the same source of data in real time.
24/7 Support
The Barantum support team is ready to help configure the system to fit your team structure.
Customer Management Software Pricing for Your Business
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
For teams starting to manage customer and sales data in a structured way.
- Centralized contact & customer database
- Centralized customer database
- Mobile CRM app (iOS & Android)
- Basic sales reports & dashboard
- WhatsApp Business API integration
Professional
For sales teams that need automation, a visual pipeline, and full performance reports.
- Everything in Standard, plus:
- Visual pipeline & automated follow-up
- Real-time sales performance reports
- Custom reports & advanced analytics
- API integration with other systems
Enterprise
For enterprises with custom workflow and integration needs.
- Everything in Professional, plus:
- Custom workflow & approval
- Dedicated account manager
- Dedicated SLA & onboarding
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Questions
Customer management software is a system for managing the entire customer lifecycle — from prospect, to new customer, to loyal customer — in one 360° view accessible to every relevant team.
Customer management covers the entire customer lifecycle across teams (sales, CS, marketing), while contact management focuses on storing contact data, and client management focuses on active post-sale client relationships. All three complement each other in one Barantum platform.
Yes. Barantum provides one source of customer data accessible to sales, customer service, and marketing teams based on their respective permissions, making the customer experience more consistent.
Yes. Barantum enables automatic segmentation by customer lifecycle stage, such as prospect, new customer, active customer, through to loyal customer, for more targeted campaigns.
Yes. Every customer interaction with the sales, customer service, or marketing team is saved in one unified customer profile, so every team shares the same context.
The setup and cross-team integration process is usually completed within 1–5 business days, depending on your organizational complexity and the amount of customer data being migrated.
Ready to Manage The Customer Lifecycle More Holistically?
One source of data for every team. Try it free, no credit card required.
No credit card, quick setup, local Indonesian support
