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WhatsApp API OfficialBest IVR Solution Applications
Greet & Route Callers Automatically
Build a multi-level automated phone greeting menu so every caller reaches the right agent or department without a manual operator.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Do Callers Get Misrouted or Wait Too Long?
Without an automated greeting menu, every inbound call depends on a manual operator, which is prone to misrouting and slows down response.
Callers Get Routed to the Wrong Department
Without an automated menu, operators must ask each caller what they need before routing them to the right department — slowing the process and prone to misrouting.
No Professional Greeting Outside Business Hours
Calls that come in outside business hours often go unanswered with no informational message, leaving callers unsure when to call back.
Operators Get Overwhelmed During Peak Hours
When a large volume of calls comes in, manual operators struggle to greet and route every caller one by one.
An IVR Menu That Greets & Routes Automatically
From the first greeting to connecting with the right agent, the entire process runs automatically without a manual operator.
Multi-Level IVR Menu
Build tiered menu options so callers can choose their destination based on their need, such as sales, customer service, or technical support.
Multi-level IVR menu, easy to customize
Route calls to the team/department based on selection
Automatic greeting for every inbound call
Voice menu recordings can be changed anytime
Automated Greeting Outside Business Hours
Play an automatic informational message when calls come in outside business hours, so callers still get reassurance even when the team is off duty.
Automated greeting outside business hours
Business hours info & alternative ways to reach you
Option to leave a voice message (voicemail)
Automatic notification to the team for incoming voicemail
Connects Directly to Call Distribution
After a caller selects a menu option, the call is automatically forwarded to the call distribution system (ACD) to connect with an available agent.
Integrated with automatic call distribution (ACD)
Queue & hold music when agents are busy
Call recordings and menu selection data logged for reporting
Connected with customer data in the CRM
A Trusted IVR Solution for Professional Phone Service
Businesses across industries use Barantum to deliver a professional, well-routed phone greeting experience.
Easy-to-Customize IVR Menu
Configure the menu structure and voice recordings to fit your business needs without special technical skills.
Integrated with ACD & CRM
Calls that come in through the IVR are automatically connected to call distribution and customer data in the CRM.
24/7 Service with Automated Greeting
Callers still get a professional greeting anytime, including outside business hours.
24/7 Support
The Barantum support team is ready to help you build an IVR menu structure that fits your business needs.
IVR Solution Pricing for Your Business
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
For teams starting to manage inbound and outbound calls neatly.
- Inbound & outbound call management
- Centralized customer database
- Mobile CRM app (iOS & Android)
- Call reports & dashboard
- WhatsApp Business API integration
Professional
For call center teams that need IVR, monitoring, and call recording.
- Everything in Standard, plus:
- IVR & automatic call distribution
- Call recording & monitoring
- Custom reports & advanced analytics
- API integration with other systems
Enterprise
For enterprises with custom workflow and integration needs.
- Everything in Professional, plus:
- Custom workflow & approval
- Dedicated account manager
- Dedicated SLA & onboarding
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Questions
An IVR (Interactive Voice Response) solution is an automated phone greeting menu system that lets callers choose the purpose of their call — such as sales, customer service, or technical support — through voice menu options before being connected to the right agent.
Yes. The menu structure, number of option levels, and voice recordings in Barantum's IVR can be customized to fit your business's department structure and needs.
Barantum's IVR can be configured to play an automated greeting outside business hours, complete with business hours information or the option to leave a voice message (voicemail).
Yes. After a caller selects an IVR menu option, the call is automatically forwarded to the automatic call distribution (ACD) system to connect with an available agent based on that selection.
Yes. Every menu option a caller selects is logged and can be viewed in call reports, helping you understand the most common customer needs.
The IVR menu setup process is usually completed within 1–3 business days, including building the menu structure and voice recordings to fit your business needs.
Ready to Deliver an Automated Phone Greeting for Your Business?
Easy-to-customize IVR menu. Try it free, no credit card required.
No credit card, quick setup, local Indonesian support
