Meta Business Partner
WhatsApp API OfficialBest Multi Channel Inbox App
WhatsApp, Instagram & Facebook in One Inbox
Manage every customer conversation from multiple channels in one centralized inbox view, without switching between apps. Your team responds faster, and no message is missed.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Do Customer Messages Keep Getting Missed?
Customer chats scattered across many different apps overwhelm the team and slow down response times.
Messages Scattered Across Many Apps
Agents have to open WhatsApp, Instagram, Facebook, and email separately, so messages are easily missed and response times slow down.
No Centralized Conversation History
Customer chat history is stored separately in each app, making it hard for agents to see previous conversation context when a customer reaches out again.
Hard to Balance Team Workload
Without one centralized dashboard, supervisors can't monitor inbound chat volume or each agent's workload in real time.
One Inbox for Every Conversation Channel
From the first message to resolution, manage every chat channel in one centralized platform.
Centralized Inbox for Every Channel
Receive and reply to messages from WhatsApp Business API, Instagram, Facebook, Telegram, website live chat, and email in the same single inbox view.
Official WhatsApp Business API integrated
Instagram, Facebook, and Telegram in one inbox
Website live chat and email also land in the same inbox
No need to switch apps to reply to a message
Complete Conversation History Saved
Every customer conversation is automatically saved and linked to CRM data, so agents always have full context even when a customer reaches out through a different channel.
Chat history saved permanently per contact
Previous conversation context is instantly visible
Customer data automatically linked to the CRM
One contact profile across every channel
Team Collaboration in One Dashboard
Supervisors can monitor inbound chat volume, agent status, and team workload in real time from one centralized dashboard.
Real-time dashboard of chat volume & agent status
Assign conversations to specific agents manually/automatically
Transfer chats and add internal notes to conversations
Response & resolution reports per agent
A Trusted Inbox for Modern Customer Service Teams
Hundreds of businesses use Barantum to unify every customer conversation in one platform.
Every Channel in 1 Platform
WhatsApp, Instagram, Facebook, Telegram, live chat, and email — all connected in one centralized inbox.
Official WhatsApp API
Meta Official Business Partner with an official blue-tick WhatsApp Business API for higher customer trust.
Integrated with CRM
Every conversation is automatically saved and linked to customer data in Barantum CRM.
24/7 Support
The Barantum support team is ready to help whenever your team needs technical assistance.
Multi Channel Inbox Pricing for Your Business
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
For teams starting to unify all chats in one inbox.
- Omnichannel inbox for all channels
- Centralized customer database
- Mobile CRM app (iOS & Android)
- Conversation reports & dashboard
- WhatsApp Business API integration
Professional
For service teams that need chatbot, auto-distribution, and reports.
- Everything in Standard, plus:
- Chatbot & auto-responder 24/7
- Automatic chat distribution (round-robin)
- Custom reports & advanced analytics
- API integration with other systems
Enterprise
For enterprises with custom workflow and integration needs.
- Everything in Professional, plus:
- Custom workflow & approval
- Dedicated account manager
- Dedicated SLA & onboarding
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Questions
A multi channel inbox is a feature that unifies customer messages from multiple channels — WhatsApp, Instagram, Facebook, Telegram, website live chat, and email — into one centralized inbox view, so the team doesn't need to switch between apps to reply.
Barantum unifies the official WhatsApp Business API, Instagram, Facebook, Telegram, website live chat, and email into one inbox — every conversation can be managed from the same view.
Yes. Every customer conversation is saved automatically and linked to the contact profile in the CRM, so agents always have full context even when a customer reaches out through a different channel.
Yes. Multiple agents can access and reply to messages from the same inbox at the same time, with a conversation-assignment feature so no two agents reply to the same message.
Yes. Every conversation from every channel is automatically linked to customer data in Barantum CRM, so the customer interaction history is always complete and centralized.
The setup and channel integration process is usually completed within 1–3 business days, including WhatsApp Business API configuration and a short training session for your team.
Ready to Unify Every Customer Message in 1 Inbox?
Fast setup, every channel connected. Try it free, no credit card required.
No credit card, quick setup, local Indonesian support
